More than 100 million Americans have created personal My Social Security accounts, a milestone the Social Security Administration (SSA) said reflects its digital-first push to expand service and access.
Why It Matters
The surge in My Social Security enrollment signals broader adoption of self-service tools that let people manage benefits, replace cards, and check applications without visiting an office or waiting on the phone.
The SSA said round-the-clock access is central to reducing friction across online, phone, and in-person channels as the agency modernizes operations to serve more people faster.
What To Know
My Social Security is SSA’s secure portal offering 24/7 access to information about their Social Security benefits. Through the account, users can check their earnings record, see estimates of future retirement or disability benefits, manage or change direct deposit information, request a new Social Security card, and access tax documents or benefit verification letters.
People who are already receiving benefits can also use it to track payments and update personal details without having to visit a Social Security office.
The SSA reports it has made the portal available 24/7 after previously being offline 29 hours a week, expanding access for users who rely on the site to manage benefits.
A September 2025 homepage redesign increased visibility for account sign-up, added Life events guides, improved access to third‑party services, and upgraded infrastructure to speed improvements based on user feedback.
What People Are Saying
Commissioner Frank J. Bisignano said in announcing the milestone: “More than 100 million Americans have chosen to set up My Social Security accounts because they want immediate access to service, 24 hours a day, and tools to manage their benefits with ease. This milestone underscores what we are working toward at SSA: providing convenient and best-in-class customer service that meets people where they are, whether it is online with My Social Security, on the phone, or in person at local field offices.”
How to Open An Account
To create a My Social Security account, start by visiting the My Social Security sign-up page and selecting “Create an Account.” You will then be directed to use Login.gov, a secure government sign-in service that allows access to multiple federal agencies with one login.
Next, enter your email address and language preference. Login.gov will send you a confirmation email. After clicking the link, you will be asked to create a strong password with at least 12 characters.
You will then choose a method to verify your identity each time you sign in. This may include two-factor authentication, such as receiving a one-time code by text message or phone call, though other options are available.
Finally, you will provide personal information so the SSA can confirm your identity, review the terms of service, and complete your account setup.